General

These terms and conditions set out the basis on which you can use our website and place orders for items from the Saadia Mirza Virtues. By ordering goods from Saadia Mirza Virtues on or after 19/09/2011 you are deemed to have understood and accepted these terms. The supplier of the goods featured is Saadia Mirza Virtues ("our", "we", or "us"), a trading name of Saadia Mirza Virtues Limited. Registered office 7 Harrow Road, barking, IG11 7QZ. Registered number 7589404 (England & Wales).

 

You may contact us at this address or by email to info@saadiamirza.com or phone us on 0208 432 9715. Telephone calls to and from Saadia Mirza Virtues may be recorded or monitored as part of our efforts to further improve service to our customers.

 

Unless stated otherwise, all calls to Next cost 5 pence per minute from a BT landline, Mobile Providers and other Networks may vary. We may contact you for marketing purposes by email, mail or telephone with relevant offers. We may also contact you for market research purposes.

Cancellations & Returns

Cancellations:- As all items are made to order, cancellation is not possible once the order has been placed. This is due to the products' bespoke nature. No refunds or exchanges can be given on items made to your specification, such as clothing, unless there is a manufacturing defect or the goods are not as ordered. Gift cards/vouchers cannot be returned or exchanged for cash.

Complaints

If you do have a complaint please write to Saadia Mirza Virtues, 7 Harrow Road, Barking, IG11 7QZ or call 0208 432 9715. Saadia Mirza Virtues welcomes and learns from complaints. We aim to deal with complaints speedily and sympathetically. All complaints are logged, investigated and replied to.

 

Made To Order Dresses & Accessories Terms & Conditions Only

Measurements:- Please check your measurements using our measuring guides to ensure that the correct sizes are ordered. All products are to fit the measurements you have provided and are made to order and orders cannot therefore be cancelled or altered once the order has been placed.

 

WE STRONGLY RECOMMEND THAT A FREE FABRIC SAMPLE IS ORDERED TO ENSURE THE COLOUR AND TEXTURE ARE TO YOUR LIKING as computer monitors vary greatly in colour and shade representation and are not an exact representation of the product.

 

Cancellations:- As all items are made to order, cancellation is not possible once the order has been placed. This is due to the products' bespoke nature. Delivery:- We aim to dispatch all items within 4 weeks of the order being placed. We will email you when your products are dispatched. Delivery is by courier and free for limited time. Delivery is usually during business hours. Delivery times cannot be guaranteed.

 

Returns:- Products are all made to order so can only be returned if faulty, or not made to the specification given. If you wish to arrange for goods to be returned, please contact customer services on 0208 432 9715. If the products are is considered faulty by Saadia Mirza Virtues we will at our discretion either rectify the problem or offer a full refund and you will incur no return postage costs. If the returned goods are found not to be faulty a fee for carriage will be charged at £20 per order (to include collection and re-delivery) and the goods will be returned to you with no credit being made to your account or refund given.

 

Availability:- All products are subject to availability. Availability is usually advised when placing an order but if this is not possible we will advise of any delay as soon as possible.

 

Card Payments

For your security, we will process amount up to £1000 in one go. Delivery will be made only to a registered address of the card. Transactions will appear on your card or bank statements as “Nochex” and not as our company name.

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future. The type of information we will collect about you includes: eStore - Saadia Mirza Virtues 7 Harrow Road, Barking IG11 7QZ

 

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information, which we hold, will be held securely in accordance with our internal security policy and the law. We may use technology to track the patterns of behavior of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should contact us.

Customs and Import Duties Information

You may be subject to import duties, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, you should contact your local customs office for further information. Additionally, when ordering from saadiamirza.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.